Terms & Conditions

This contract is binding for minimum subscriptions of 12 months and subject to auto-renewable thereafter. The subscription rate during renewal shall be subject to the latest rate from IXI and The Client is encouraged to subscribe for longer period to lock the subscription rate.

Termination of subscription:
The termination of subscriptions renewal will be effective upon The Client giving at least 30 days of written notice before expiry of subscription.

Early termination by The Client within the contract period will require to gives written notice and will take effect upon the receipt of all outstanding payment.

The termination of this contract by IXI shall takes immediate effect should in the event The Client becomes or is declared insolvent or bankrupt and fails to render any payment within 30 days of written notice from IXI.

Delivery Schedule Arrangement will commence after kick-off meeting AND received of full payment in the first invoice. The task of delivery, installation and training will be done within the normal business hours. Additional consultancy charges will incur if the task is to be completed at non business hours.

Valid for 3 months upon UAT signed off. During this period, IXI provides warranty only applicable for bug fixing and system error effective from the date of project go live until the expiry of the warranty.

The Client shall have the option to enter into a separate support agreement with IXI, the terms and conditions of the Support agreement shall be mutually agreed thereafter.

9:00 a.m - 6:00 p.m. (Monday – Friday) except Public Holiday(s).

All out-of-pocket expenses (travelling, accommodation, air tickets, mileage, taxi, tolls, out of pocket allowances, etc…) are on reimbursable basis.

Free of discrepancy, overdue invoices will attract interest at the rate of one and a half percent (1.5%) per month. For any delay in payment less than one (1) month, interest shall be calculated and paid on the basis of thirty (30) days a month after the invoice date. Nonetheless, invoices are only deemed to be valid with supporting sign off documents or proof of milestones for the claiming of payment.

System operation and output does not guarantee full compliance of your existing system operation and output. Other specification will be classified under enhancement or customization.

IXI reserves the rights to charge for the customization and enhancement on the system to fully comply with The Client’s requirements.

The description of the customization and enhancement items is required to be listed as Scope Listing as part of this quotation. IXI does not undertake to carry out any customizations or enhancements that are not listed under the Scope of Work.

The term "Intellectual Property" shall mean the software to which IXI grants to The Client a nonexclusive and nontransferable license to use, on the terms and subject to the conditions of this Agreement. IXI agrees to indemnify, defend and hold The Client harmless from any and all actions, causes of action, or a claim arising from IXI infringement of a third party’s U.S. patent, patent application or copyright.