Frequently Asked Questions

Microsoft SharePoint is a powerful platform by Microsoft that helps your team store, organize, and share information in one secure place. Instead of scattered files and messy communication, SharePoint brings everything together—documents, collaboration, and internal workflows—so your team can work smarter and faster. With SharePoint, you can:

• Access files anytime, anywhere
• Collaborate with your team in real time
• Build a simple internal company portal
• Streamline approvals and processes

In short, SharePoint helps your business stay organized, efficient, and connected as you grow.

Yes—Microsoft SharePoint is highly suitable for SMEs looking to stay organized, improve collaboration, and scale efficiently. It offers enterprise-level capabilities without complex infrastructure, giving your team a central place to manage documents, collaborate in real time, and streamline workflows.

Why SMEs choose SharePoint:

• Centralized document management (no more scattered files)
• Easy collaboration for small teams
• Accessible from anywhere (ideal for remote or hybrid work)
• Scales as your business grows

Many SMEs already have access through Microsoft 365, making it a cost-effective way to replace multiple tools in one system. It helps small businesses work smarter, stay organized, and grow with ease.

The implementation timeline for Microsoft SharePoint depends on your business needs and complexity.

• Basic setup: 1–2 weeks
• Standard business setup: 3–6 weeks
• Advanced/custom solutions: 2–3 months or more

A simple document management system can be deployed quickly, while more customized workflows, integrations, and intranet features will take longer. Most SMEs can get started with SharePoint in just a few weeks, with more advanced setups scaling over time.

Yes—we can seamlessly migrate your existing files from your current file server to Microsoft SharePoint.

We ensure your documents are transferred securely while preserving folder structures, access permissions, and data integrity. Our team also helps clean up and organize your files during the process, so your new system is more efficient from day one. We make your transition to SharePoint smooth, secure, and well-organized with minimal disruption to your business.

Yes—training is provided to ensure your team can confidently use Microsoft SharePoint from day one.

We guide your users on how to upload and manage files, collaborate with teams, and use key features like document sharing, permissions, and workflows. Training can be done in sessions or step-by-step onboarding, depending on your needs. We make sure your team is fully equipped to use SharePoint effectively after implementation.

Starting from RM5,000+

The cost of Microsoft SharePoint depends on your business size, number of users, and required features. Contact us for a free assessment and customised quotation tailored to your needs.

A website shows information; a custom web app lets users perform tasks built around your specific business logic.

Costs vary by complexity — we provide a detailed quotation after understanding your requirements.

Typically, 2–4 months for a standard build; larger systems can take 6 months or more.

Off-the-shelf fits you to the tool; a custom system is built entirely around your existing workflow.

Both — responsive web apps and dedicated native mobile apps, depending on your use case.

Yes — including accounting, ERP, HR platforms, and payment gateways such as FPX.

Yes — we factor in e-Invoice, SST, and FPX compliance where relevant to your system.

A SharePoint system for storing, retrieving, and controlling access to documents, replacing scattered shared drives.

It centralizes documents, improves collaboration, automates workflows, enhances security, and ensures better document control.

Yes — including folder structure, metadata, and permission setup during migration.

Depends on users, document volume, and workflow complexity — we scope and quote after discovery.

Yes — approval chains and routing built around your actual business process.

Enterprise security with controlled access, encryption, and audit trails, configured per organisation.

Servers, networking, cabling, firewalls, wireless, CCTV, IP PABX, and managed support — full SIMS lifecycle.

Yes — email infrastructure setup, migration, and ongoing support.

Yes — structured cabling, switches, firewalls, and wireless setup for offices or sites.

Yes — both offered standalone or as part of a wider infrastructure rollout.

Yes — Active Directory domain controllers and SCCM for device, identity, and domain management.

MRT2 and LRT3 site offices — cabling, networking, CCTV, and VPN across 289+ workstations.

Yes — managed services and maintenance contracts, with examples running up to 5 years.

IXI AI Automation connects AI to your business data, builds agents that run your tasks and workflows, and keeps training them to improve over time. It works with any AI model brand.

We offer many model services, including MaaS, ChatGPT, Claude, Gemini and many more.

Yes — it's designed as an orchestration layer that integrates with existing business systems via APIs and data access.

Locally on a PC for pilots, or in a hybrid setup depending on privacy and scale needs.

No — IXI handles implementation, workflow setup, integrations, and ongoing support.

It depends on scope — most engagements start with one focused workflow before expanding.

Yes — the recommended approach is to prove value on one high-friction workflow, then scale.

Customer service triage, sales follow-ups, document processing, internal request routing, report generation, and operations tracking.

Discovery, scoping, proposal, engagement, design, development, testing, deployment — with training before handover.

Your business process, user count, integrations needed, and target timeline — we will give you a short call to guide you accordingly.

Fixed-price or milestone-based for defined scopes; time-based for ongoing support or evolving needs.

Yes, once the customized project is completed and paid in full, per the project contract.

Yes — documentation and hands-on training are included before go-live.

Yes — ongoing maintenance and support packages covering fixes, updates, and technical support.

We scope and quote new features separately, extending the existing system.

We can host and manage it or hand clear setup instructions to your internal IT team.

Encrypted connections, role-based access, and regular backups, scaled to each system's risk level.